We understand that changing customs brokerage providers is a big decision, with major considerations. When clients make the switch, we help ease the transition.
Client Assistance Package:
As soon as you decide to make the move to Global, we create a Client Assistance Package that clearly outlines the information needed for a smooth transition. Your sales representative will provide this once our contract is finalized.
Next, a member of Global’s Customer Transition and Compliance team meets with you to answer any questions you might have and outlines a schedule to gather supporting documentation.
We go beyond the norm in setting up your account. During the transition process, we’ll review your transaction history, tariffs used, rulings received, any penalties received, NAFTA’s and identify any areas of concern and next steps. This important information is all captured in a database we create for you. Once it’s complete, your account is ready to go.
Some Final Steps:
As you might expect, there are some legalities and finer points. We do a credit check to establish your credit. We will also ask you for a signed Power of Attorney (U.S.) and General Agency Agreements (Canada) to transact business on your behalf.
We Notify Your Current Carrier: Once everything is complete, we will notify your carriers of the change to Global Customs Broker.
Once you are aboard, we assign a Technical Service Representative (TSR) to your account and business. That individual will have the responsibility to keep current on your business and provide an accessible contact whenever you need one.
Along with our sales representative, they will schedule regular visits with you on whatever frequency you desire. We also take steps to ensure clients are never exposed to potential penalties, especially with responsibility for compliance now resting with the importer. From time to time, Global proactively conducts compliance reviews using a proprietary scorecard process to ensure that we are current on all aspects of your business.